Returns Policy

Easy Returns

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund.

You have the right to return your order within 21 calendar days starting from the day you received your package.

The product must be in an unused condition and in its original packaging, if possible, with all its accessories and all packaged components.

Shipping costs will be the responsibility of the customer in cases of buyer personal reasons, such as didn’t like the color/quality, changed your mind, ordered by mistake, etc.

We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or a faulty product.

How to Return an Item

If you want to initiate a return, please complete the following steps:

  • Please send us a photo of the products you’ve received with the return request to contact@flexireads.com and we will guide you through the steps.
  • Return the item to the provided address in response email within 21 calendar days and send us the tracking number after you ship the item.

Order cancellation

Orders can be cancelled by sending us an email at contact@flexireads.com stating the reason for cancellation.

Once you’ve cancelled the order, you’ll be refunded the price of the item(s) within 21 days.

We’ll refund the same means of payment as you used to make your purchase.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence.

Everyone who shops on flexireads.com receives the following guarantees:

  • full refund if you don’t receive your order;
  • full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
  • full or partial refund if the item is not as described or damaged;
  • full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused).

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days.